By NordName Admin on March 4, 2021
NordName support is generally available every day from 10:00 to 22:00 (EET) with some exceptions such as holiday seasons like Christmas. During these hours, a support request is usually answered within a few hours.
Even though our support generally responds in a matter of hours, we can not guarantee such rapid response times to all customers. There may for example be times with more load on our customer support.
Customers with no separate support agreement with us are guaranteed an answer within 3 business days.
Customers with our Business-level customer support agreement should expect an answer within 1 business day (8 business hours).
Customers with the Enterprise support should expect an answer within 4 business hours.
You may contact our support by Live Chat, email to firstname.lastname@example.org or in urgent matters via phone to +358 8 415 415 44 during business hours.
Customers with access to our 24/7 phone hotline may also call our hotline number +358 75 325 7224 with urgent matters.
C-Soft Oy (C-Soft Ltd)Kylänpuolentie 197FI-90460 OulunsaloPhone: +358 8 415 415 44 (office hours only)Business ID: 0678742-2VAT Number: FI06787422Support requests: email@example.comInvoicing and payments: firstname.lastname@example.org